A SLOW START: Tomorrow is typically the launch of the Free Application for Federal Student Aid, but instead it’s being released to a small group of students for testing purposes. The form won’t be released to the masses until Dec. 1, two months later than normal. Federal officials revamped the form after a bill was passed in December 2020 that called to simplify the application. But the cycle last year was anything but simple: Applicants discovered they could not complete the application if they were born in the year 2000. Signatures disappeared. About three-quarters of applicants’ calls from students seeking help went unanswered in the first five months of the rollout. The phased rollout is supposed to help catch these kinds of glitches earlier on instead of having to fix them on a large scale, said Jennifer Pahlka, former deputy chief technology officer in the Obama White House. The federal government has only begun to warm up to the idea of soft launching new systems in the last ten years, although the practice is common in the tech world, she said. Agencies and elected officials fear selecting small groups first may create inequity, or may indicate a lack of momentum, but those fears are misguided, Pahlka said. “They don't realize how normal it is — not just normal — but it's best practice in consumer technology,” Pahlka said. “We have a principle in government that you’re supposed to serve everyone equally. If you have a staged rollout, there is a concern that some people have access to a service others don’t.” A Government Accountability Office report found that the department did not do enough testing last cycle. Federal Student Aid officials told GAO that they accepted the risk of doing less testing in the 2024-25 cycle because the application was already late and the agency was required by law to launch by Jan. 1, 2024. Federal officials tapped Jeremy Singer, who leads the nonprofit that oversees the SAT, to help fix the troubled form for the 2025-26 cycle. When started his role in June, he discovered the agency was still behind on testing, and still fixing issues from the previous cycle. An Oct. 1 launch was looking unlikely. “That is a suicide mission,” Singer recalled thinking, speaking to a room of financial aid advisors and college counselors at the annual National College Attainment Network conference two weeks ago. “If we launch Oct. 1 it's likely going to have a lot of bugs; it’s going to go down.” The department ultimately decided to delay the form again after the higher education community said they would rather have a fully working FAFSA at a later date. This gave the department more time to do that sorely needed testing. More than 20 technical issues still weren’t resolved by August, GAO officials said. But the Education Department seems to be showing more confidence in the December date. FSA’s 2025-2026 FAFSA launch is running on schedule, according to documents reviewed by POLITICO, with the testing period starting tomorrow and the form being fully available to all students on or before Dec. 1. But the office is still asking Congress for more funding to ensure that it can continue its work. Singer also publicly stated confidence in the December deadline. “We are quite confident about the Dec. 1 date,” Singer said. “The staff at FSA working at this for years feel like it’s the first bankable date they’ve had.”
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