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Unilever Prestige's CEO on Unlocking Growth in Beauty

At the inaugural The Business of Beauty Global Forum in Napa Valley, Unilever Prestige's CEO Vasiliki Petrou shared why she believes new media channels, more immersive content and a laser focus on customer experience are critical to unlocking future growth in the beauty industry. 

"One of our brands — Dermalogica — experimented with ChatGPT and how that can serve and enhance their professional skin care therapist community," said Petrou. "They have access through ChatGPT to educate and upskill their therapists globally — both on product innovation but also the protocols of the service. It's quite dynamic."

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