Top 10 UX Articles of 2020 | Dot Voting | Time to Make Tech Work

The following user-experience articles published in 2020 were the ones our audience read the most:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  View this email in your browser News Top 10 UX Articles of 2020   The following user-experience articles published in 2020 were the ones our audience read the most.   2 min read   New Videos ▶ Dot Voting in the UX Design Process   In UX design, you always have to prioritize. Features, personas, usability problems, and the list goes on. Dot votes are a simple way to find the group sense of what's the most important. 4 min video ▶ Time to Make Tech Work   Users waste unacceptably much time struggling with computer bugs. Users' mental models suffer when systems don't work as advertised, leading people to question their understanding of the UX. 3 min video Virtual UX Conferences Asia/Australia/North America  January 23 – February 5 2 Half-days per course America/Europe  February 20 – February 26 Full-day courses America/Europe March 15 – March 26 2 Half-days per course Full event program describing all full-day UX training courses and the virtual conference format. New Research Operationalizing CX: Organizational Strategies for Delivering Superior Omnichannel Experiences  For CX work to thrive at scale, beyond one-off initiatives, companies must develop a supporting operational ecosystem that allows for quick reaction to customer needs. This report delivers a high-level framework to guide organizations toward operationalizing CX work, along with 29 case studies highlighting how teams have approached this work.   You are receiving this newsletter because you subscribed at https://www.nngroup.com/articles/subscribe 48105 Warm Springs Blvd., Fremont, CA 94539-7498, USA Copyright 2020 Nielsen Norman Group, All rights reserved Manage preferences or unsubscribe.