Common Ground and UX | Intranet Design Annual Winner Preview | How Useful is the System Usability Scale? | 3 Principles of Design Thinking

Any efficient communication requires that communication partners establish and rely on common ground so that they can take communication shortcuts.

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  View this email in your browser New Articles Common Ground and UX   Any efficient communication requires that communication partners establish and rely on common ground so that they can take communication shortcuts.   10 min read Intranet Design Annual Winner Preview: The UN Intranet-iSeek   The United Nations' intranet, The UN Intranet-iSeek, consolidated many separate intranets to align and connect employees as they carry out their important work.   4 min read New Videos ▶ How Useful Is the System Usability Scale (SUS) in UX Projects?   SUS is a 35-years old and thus well-established way to measure user satisfaction, but it is not the most recommended way of doing so in user research. 4 min video ▶ 3 Principles of Design Thinking   User-centered problem solving creates innovative products, based on observational research with real users, visual sense-making, and iterative design. 2 min video Virtual UX Training America/Europe  May 15 – May 21 Full-day courses America/Europe/Middle East June 12 – June 25 Half-day courses America/Europe/Middle East Qualitative Research Series July 12 – July 16 Half-day courses Americas/Asia  July 24 – August 6 Half-day courses Full event program describing all full-day UX training courses and the virtual conference format. NN/g UX Podcast On Delight, Emotion, and UX - Flipping the Script  To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts for the episode, and interviews host Therese Fessenden about the concept of "delight" in UX: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights. 29 min episode You are receiving this newsletter because you subscribed at https://www.nngroup.com/articles/subscribe 48105 Warm Springs Blvd., Fremont, CA 94539-7498, USA Copyright 2020 Nielsen Norman Group, All rights reserved Manage preferences or unsubscribe.