Wednesday, November 11, 2020

Making E-Commerce More Profitable

THE DAILY DIGEST

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DDNL| NOV 9-15 | VOICES

THE UPFRONT

Dear BoF Community,

The pandemic has triggered runaway online sales for many brands. But profits haven't followed quite so easily. E-commerce is expensive, and customer acquisition and fulfilment costs can squeeze margins just as much as brick-and-mortar stores and wholesale partners. Only the most efficient operators can reap the full benefits of the online shopping boom. Cathaleen Chen talked to start-ups and experts, who offered seven tips for how to do it. Elsewhere, Robert Williams examines why European luxury houses are reasserting brand signatures from their pasts. Plus, op-ed writer Dan Hastings examines the murky business of "Blackfishing" — and why it comes with a social cost.

Brian Baskin, Deputy Editor

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