Wednesday, January 11, 2023

The Formal Footwear Boom

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WHAT YOU NEED TO KNOW TODAY: THURSDAY, JANUARY 12, 2023

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How Emerging Consumer Sentiment Should Inform Your Returns Process

E-commerce returns company Happy Returns, a PayPal company, and research firm TRC surveyed over 2,000 US consumers on their evolving shopping habits and attitudes towards online returns to help merchants optimise strategies.

From understanding younger consumers' returns practices with their expectations around sustainability to the evolving consumer preferences for in-person returns versus free mail-in returns, BoF shares extracts from the report and distils four key insights alongside BoF's own reporting and analysis.

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