Just 5 lists

All the headings and none of the explanation

33 sizzle-free steaks from the Help Scout grill Sometimes I see a long article and I just speed scroll through, scanning for the headings and the lists. Maybe you do too.   Collect customer feedback → Customer feedback surveys Email and contact forms Usability tests Exploratory customer interviews Social media On-site analytics Instant website feedback   Switch help desks → Get your team on board Review where customers ask for help Plan your data migration Educate your team Educate your customers Pick a quiet day to migrate  Make a plan for active conversations Update the whole company  Test everything you can   Measure customer experience → Net Promoter Score Customer Satisfaction Sales/Revenue Customer Effort Score First Contact Resolution Early Cancel Rate Sentiment analysis Apologize effectively → Be truly sorry Validate your customer's feelings Explain what happened Admit to your mistakes Explain what you'll do differently   Automate support → Send satisfaction surveys Confirm support requests have arrived Refer people to your knowledge base Organize your support queue Use saved replies      Mat Patterson Help Scout   100 City Hall Plaza 5th Floor  •  Boston, MA 02108 view in your web browser  |  unsubscribe Made by hand in over 75 cities around the world. © 2022 Help Scout View in browser