CX Insider: Celebrating Black Innovators

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Oracle Oracle View this message in a Web browser In celebration of Black History Month We've highlighted some of the leading Black innovators shaping the technology world. Join us in celebrating the tremendous contributions these seven women trailblazers are making to technology, engineering, and beyond. Read the article "It's important to have as many voices as possible because inclusion really fuels innovation. If we want to see the best of the best in terms of technology, we need to make sure that voices that have been at the margins are really included." Annie Jean-Baptiste, Head of Product Inclusion at Google LLC 12 Motivating Quotes by Black Leaders in Tech Click here to receive the CX Insider monthly. What’s trending this month? 1 / How do you avoid becoming roadkill on the road to transformation? Ariel Kelman, EVP, Chief Marketing Officer at Oracle, offers his approach to driving change based on his experience. 2 / Women in tech and designing inclusive tech were two topics in the spotlight at the Equality Lounge, hosted at CES 2021. See five high-impact quotes from the event here. 3 / Help sellers fall in love with their CRM systems again—one interaction at a time. Check out the highlights from Oracle’s Quarterly Update on Innovations for Advertising and CX. Submissions are open! Submit your 15th Annual Markie Awards nomination for yourself or someone else for a chance to win one of the most prestigious awards in the industry. We want to hear how you created a stand-out customer experience in 2020. CX virtual events calendar Looking for CX virtual events info all in one place? We've compiled a CX professional's guide to virtual events coming up this winter and spring. Recommended events Replay: DSW Webinar Reimagine consumer cross-channel experiences Watch Live: Guardian Life Webinar Simplify the service agent experience Register Get real-time updates: #SmarterCX

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