Chanel's 'Ultimate Luxury' Push; Ulta Beauty's Big Bet on Wellness
WHAT YOU NEED TO KNOW TODAY: FRIDAY, JUNE 9, 2023 | | |
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| How Personalisation and Data Can Transform Customer Connection in Beauty | At The Business of Beauty Global Forum, Bolt CEO Maju Kuruvilla shared his insights on how to leverage technology to personalise the shopper experience, at scale.
"Brands and retailers almost have a responsibility to understand the consumer at an individual level. The future is for brands that embrace consumer empathy and build around their needs to connect with them long-term," he said.
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