Why Starbucks is losing customers

Fans of the coffee giant say that it's lost something.

View in browser|nytimes.com November 16, 2024 Customers are turning away from Starbucks. Its new leadership must figure out how to get them back. David Degner for The New York Times Here's why loyal customers' frustrations are boiling over. → Sign up for the the DealBook newsletter. Our columnist Andrew Ross Sorkin and his Times colleagues help you make sense of major business and policy headlines — and the power-brokers who shape them. Get it in your inbox Need help? Review our newsletter help page or contact us for assistance. You received this message because you signed up for updates from The New York Times. To stop receiving From The Times, unsubscribe. To opt out of other promotional emails from The Times, including those regarding The Athletic, manage your email settings. To opt out of updates and offers sent from The Athletic, submit a request. Subscribe to The TimesGet The New York Times app Connect with us on: Change Your EmailPrivacy PolicyContact UsCalifornia Notices The New York Times Company. 620 Eighth Avenue New York, NY 10018