A 6 part video course walking through the fundamentals of online service. Perfect for those starting out or looking to scale well.
| | | | | | | Do you want to build a truly customer-centric business with a loyal customer base? Maybe you're a founder doing all the support work yourself, a solo customer service person just barely keeping up, or a small team that wants to help more customers without losing quality. In my last job, I began as the sole customer service person and then built out a global team, answering over 50,000 customer questions personally along the way. I made plenty of mistakes, learned the lessons, and now I'd like to share them with you. That's why I have built the Foundations of Great Service course. It is a free series of six videos, alongside helpful notes and resources, that will take you right through the process of building an effective customer service department. Register instantly and receive a new episode each week in your inbox. Hit reply if you have questions or feedback at any time! | | | |  | Mat Patterson Customer Service Evangelist | | | | | | | | | Here's what you'll learn in the six Foundations of Great Service videos: | | | - Defining your customer service vision and values.
- Selecting the right customer service software.
- Hiring the perfect customer service team.
- Investing in self-service.
- Measuring the right data.
- Building a customer-centric business.
Each video comes with notes and links to further reading and resources so you can take what you learn and put it into practice. If you have ever wanted to step up your customer experience, this is a great chance to think through, in a structured way, how you can make it happen. | | | |
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