How AI is transforming customer service calls centers, actress Jodie Foster, Grammy-nominee Jelly Roll, and new late-night host Taylor Tomlinson

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January 8, 2024

Missed "Sunday Morning" this week? Catch up now!

"Your call is very important to us." Is it, really? Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to cut waiting time and help defuse the situation. Read More

Veteran actress Jodie Foster: "I have managed to survive, and survive intact, and that was no small feat" The two-time Oscar-winner has been on screen since she was three, but she has often contemplated leaving acting behind. Now, at age 61, she's starring in the new HBO series "True Detective: Night Country," and in the Netflix sports drama "Nyad." Read More Rapper-turned-country singer Jelly Roll on his journey from jail to the biggest stages in the world His songs tell of the troubled life he used to lead. He's now one of the biggest names in country music, with two Grammy nominations this year. Read More

Meet Taylor Tomlinson, late-night comedy's newest host The 30-year-comedian, host of the new series "After Midnight," talks about her unusual career trajectory; her Netflix comedy specials; and conjuring comedy out of grief, social anxiety, and mental health issues.

The rebranding of Xinjiang CBS News gets a rare glimpse inside Western China's vast and beautiful Xinjiang region, which became notorious for the government's horrific crackdown on its Muslim Uyghur population – and which is now being rebranded as a tourist attraction.

Juggling competition is a toss-up Juggling is a lot more than keeping a few balls in the air. Conor Knighton recently attended the International Jugglers' Association's annual festival in South Bend, Ind., where juggling competitions – using all kinds of objects – can get out of hand.

A street singer's dream come true In downtown Boston, hope was fading for Ara Bolster, who's been homeless for two years after a string of unfortunate events and abusive relationships. One evening, while singing holiday tunes from the city's Downtown Crossing, the right person happened to hear her voice. Steve Hartman reports on how a chance meeting led to Bolster being whisked to a recording studio.

Jim Gaffigan on surviving the holidays reality TV-style The comedian says spending the holiday season with extended family and office mates carries with it a heavy reality TV vibe – but you can't vote anyone off the island.

Did Teddy Roosevelt ride a moose? "Sunday Morning" mailbag "Sunday Morning" host Jane Pauley addresses comments from viewers.

Almanac: January 7 "Sunday Morning" looks at important historical events on this date.

Passage: Remembering David Soul and Glynis Johns "Sunday Morning" remembers some of the notable figures who left us this week, including "Starsky and Hutch" star David Soul; and stage and screen star Glynis Johns, best known for the Disney classic "Mary Poppins."

Extended Nature Video: White-tailed deer in New York State We leave you this Sunday among the white-tailed deer of Erie County in Upstate New York. Videographer: Carl Mrozek.

Watch the full January 7 broadcast! Hosted by Jane Pauley.

"Here Comes the Sun": Alicia Keys and Sardinian flatbread Singer-songwriter Alicia Keys sits down with Kelefa Sanneh to discuss her off-Broadway musical "Hell’s Kitchen," now playing at The Public Theater in New York City. Beginning in March, the musical will head to Broadway at the Shubert Theatre. Then, Seth Doane travels to Sardinia, Italy, to learn about the Sardinian flatbread called pane carasau.

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