Thursday, April 29, 2021

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At The Invisible Collection, Building a Customer-Centric Luxury Furniture Brand

"We have seen a 163 percent increase in our sales since January 2020. We gained momentum as our products became items that fulfilled a need. We also already had our 'digital' playbook in place when the pandemic hit us — all we needed to do was upgrade it," says Isabelle Dubern-Mallevays, co-founder of The Invisible Collection and former creative director of Dior Maison.

The co-founders of the interior design retailer share how they are driving triple-digit sales growth by continuing to focus on human interactions with clients, on and offline.

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