The Support Manager's Guide to Better 1:1 Meetings

Say no to tedious, one-sided, time-wasting one-on-ones, and hello to effective, useful conversations with your team.

The Support Manager's Guide: Better One-On-Ones Bad one-on-one meetings are the worst. Whether they are mere status updates or complaint sessions, or could just have easily been an email — when it's just you and one other person, there's no easy escape. It's a costly waste of time for everyone.  That's why I'm on a mission to help support managers hold great one-on-one meetings. Whether you are already managing a team or you're still working your way towards it1, you'll get real practical help from this micro course on better one-on-one meetings. On this page you'll find: A short video covering one-on-one essentials Do's and Do Not's of effective one-on-one meetings Helpful questions to ask your direct reports in one-on-one meetings A sample one-on-one shared agenda document A template for recording your one-on-one notes Links to further learning when you're ready to go deeper One-on-one meetings are central to a support manager's job, so they are worth working on. They are your best chance to develop, support, and understand your team. Spend just a few minutes with this course today, and you (and your direct reports) will reap the benefits for years to come! Hold better 1:1 meetings Mat Patterson Help Scout 1 And if you're not interested in being a support manager, but you'd like better one-on-ones with your boss, why not try passive-aggressively dropping this link into your team chat! View in browser   177 Huntington Ave., Ste 1703 PMB 78505  •  Boston, MA 02115 view in your web browser  |  unsubscribe The all-in-one platform for delightful conversations © 2023 Help Scout