Inside Amazon Beauty’s Bid to Become a Discovery-Led Destination
As growth in the $441 billion global beauty industry shows signs of cooling, beauty e-commerce continues its steady ascent. While a quarter of global beauty sales occurred online in 2024, that figure is expected to reach 31 percent by 2030, according to BoF and McKinsey’s The State of Fashion: Beauty 2025 report.
Against a backdrop of market saturation, geopolitical uncertainty and shifting consumer behaviour, Amazon Beauty is recalibrating its approach — raising the bar for the wider industry.
Under the leadership of Wendy Franks, who stepped into the role of general manager of health and beauty at Amazon US in January 2026, the company is evolving its beauty proposition from a replenishment-led model to a more discovery-driven experience. BoF sits down with Franks to learn more about how Amazon Beauty is converting moments of inspiration into purchases.
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