Live in the West Region? Provide Your Payment Information to TriWest Now

Do you currently live in the West Region? Or, do you live in one of the six states (Arkansas, Illinois, Louisiana, Oklahoma, Texas, Wisconsin) that moved to the West Region on Jan. 1, 2025 as part of TRICARE's new regional contracts?

If you pay for your TRICARE coverage using a bank electronic funds transfer, credit card, or debit card, you must now give your recurring payment information to the West Region contractor, TriWest Healthcare Alliance. The Dec. 31 deadline to provide payment information has passed. This means you have a limited window to act to avoid losing your coverage.

If you have TRICARE Prime or TRICARE Select, you must provide your payment information to TriWest before Jan. 30. If you don't pay before Jan. 30, you'll be disenrolled, retroactive to Jan. 1.

If you have TRICARE Young Adult, TRICARE Reserve Select, or TRICARE Retired Reserve, you must provide your payment information to TriWest before Jan. 15. If you don't pay before Jan. 15, you'll be disenrolled, retroactive to Jan. 1.

The easiest and fastest way to set up your payments with TriWest is through their secure portal.

Visit the TriWest portal.
Select the "New User? Sign Up Now" option.
You'll be asked to input your email address. A verification code will be sent to you.
Check your email for the verification code. Then, enter it to continue. Please ensure you enter the correct Benefits Number when asked. You can find your Benefits Number on your Uniformed Services ID card. Enter your Benefits Number without dashes.
Complete the information requested (name, address, etc.) in the secure forms.
Select your payment method.
Complete all fields.
Submit.

If you have any issues with these options, you can call TriWest at 888-TRIWEST (874-9378). Call volume is heavy now, so please be patient.

You don't need to take any action if:

You've already set up your payment method with TriWest. If you wish, you can log in to the TriWest portal to check that your payment method is current.
You have TRICARE For Life, the US Family Health Plan, or a TRICARE health plan overseas. The new contracts don't affect you.
You live in a state that's staying in the East Region. Humana Military has kept your current payment information on file. If you live in the East Region and have questions for Humana Military, call them at 800-444-5445. (Note: If you live in the Missouri carveout area that's moving to the East Region, and pay for your TRICARE coverage via EFT, credit card, or debit card, you need to provide your payment information to Humana Military. You can do this by using Humana Military's secure portal or by calling Humana Military.)
You don't pay enrollment fees or premiums for your TRICARE coverage. Examples include active duty service members and their family members.
You pay by military pay system allotment. Allotment payments have transferred automatically. If you don't already pay by allotment, consider switching for the future.

Don't forget to keep your family's information up to date in DEERS.

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